Shipping & Returns
Standard delivery in the United States (excluding Alaska and Hawaii).
Care will be taken to get your order shipped as soon as possible. Custom frames and picture frames can take up to 2 weeks to build and will be shipped upon completion. Pens and other kits shown are premade and will be shipped ASAP. It takes 3 business days to process your order. Delivery takes an additional 1-7 business days.
Shipping Charges & Methods
We determine the delivery method (UPS or USPS) based on the size and weight of the package at the time of shipment.
Online Returns & Exchanges
If you received damaged or defective merchandise, please contact us.
If you are not completely satisfied, you can return your item within 30 days of purchase date. Please follow the instructions below to return your item. The return shipping cost (the cost to send an item back to us) is not refundable.
- Your return item must be undamaged.
- You will receive a refund for the purchase price of the item plus applicable sales tax. We will credit the card you used for the purchase.
- Shipping and handling charges will not be credited unless the reason for the return is our error.
- Custom orders are not refundable
Please allow up to 2 weeks for us to process your return and issue a credit.